A few simple points like these can make the difference between instructions or a manual that will help and support your user versus one that will frustrate and discourage. Often these materials are your users first contact with your support system. Leave them with a positive feeling about how you take their enthusiasm for your product or service seriously and with care, and the effort will be well repaid.

I’m a big guy who likes small things. “Big” is not just a vague, subjective call. I’m 5cm short of 2 meters tall, and 100 kilo’s. Anthropometric studies peg my size at the 95th percentile for North America. (This is especially convenient for consumer product development, since it’s typical to try to cover 90 percent [...]

Flickr makes it easy to share store, organize and share photos. It’s a great tool for both business and personal life. If you want to be found on Flickr, though, it takes just a few moments longer. Here are a few tips for getting the most out of this great service…. Edit your photos before [...]