The HangBoard project continues to hang on… a new user manual has recently been added to the offerings at hangboard.ca and there are other minor additions or changes to the site. The YouTube videos continue to rack up views and comments. Are you still intrigued by the possibilities of this new sport? Please leave a [...]

  Paola Antonelli offers some interesting insights and perspectives on design, and the way designers work, and see the world. If you have 17:40 to spare, check it out… Paola Antonelli: Design and the elastic mind. In her own words, she hopes “the exhibition will be able to track a new portrait of where design is going, [...]

A few simple points like these can make the difference between instructions or a manual that will help and support your user versus one that will frustrate and discourage. Often these materials are your users first contact with your support system. Leave them with a positive feeling about how you take their enthusiasm for your product or service seriously and with care, and the effort will be well repaid.